All resilient or hard floors require daily or weekly general maintenance, such as sweeping with soft bristle / anti-static broom, or a quick vacuum. Do not use steam mops or wet mopping for regular cleaning. Avoid using generic supermarket floor cleaning solutions as these tend to be concentrated and will damage the surface coating if used incorrectly. For sticky spills or stubborn scuff marks a damp absorbent cloth will generally do the job. We recommend Bona or Loba floor care solutions for our complete flooring product range. Check out the Floor Care section on our web site for more specific product cleaning guides.

As a general guide only engineered timber floors with a natural or real timber wear layer from 2mm – 6mm can be refurbished or sanded to freshen up the surface and remove floor scratches. Deeper surface damage may require more intensive sanding to achieve a fresh clean décor. Timber floors can also be stained after sanding if a different colour scheme is desired. Laminate, Hybrid & Vinyl floors are not suitable for sanding, generally isolated plank repairs or uplift and replacement is performed if planks are damaged.

Importantly all floors have clear sacrificial coats on the surface to provide some basic protection for everyday wear & foot scuffing. A floor is meant to be walked on and surface scratches will occur over the life of the floor. For timber floors most quality floor retailers or hardware stores will offer hardened wax repair kits that can be colour blended to fill a surface crack or indentation. Some of these kits can work with laminate floors however as with Hybrid & Vinyl floors its probably easier to uplift a damaged plank & replace with a new plank if the damage is obvious. Certain local floor installers also offer this service for repairs and general refresher cleaning if required. Regular floor care & maintenance will keep you flooring looking good.

All floating installations require an acoustic underlay and depending on the subfloor type & condition the acoustic underlay will also need a moisture barrier (PE) film attached. Generally, for normal residential installations a quality underlay will be approx. 2 -3 mm in thickness and have the PE film attached to the underlay. Our Standard White & Ultra Green underlays are an excellent choice. For Hybrid floors the acoustic underlay is attached to the product. This type of underlay will not have a moisture barrier (PE) film attached as these classes of product are considered interior waterproof. In most circumstances Hybrid installations will require a 200uM plastic film installed over certain substrate types to reduce friction between the underside of the plank and the sub-floor. Certain building categories (multi -level) or Body Corporate requirements may demand additional acoustic sound performance, please consult with your building professional or flooring retailer for advice if these circumstances appl.

All existing flooring materials & the subfloors require inspection & possible repairs or leveling prior to any new installation. Certain flooring products can be installed over sound, flat & dry existing floors, or tiles if they meet the installation guidelines of the flooring product selected. It’s important to remember an old floor that squeaks and moves under normal foot traffic will still squeak & move under foot traffic if no repairs or levelling is conducted at the site.